Complex Care
Complex needs deserve care that goes beyond the basics.
Having complex care needs shouldn’t stand in the way of a meaningful, active life. Our Complex Care service provides skilled, person-centred support to people with complex, multiple or changing needs — in their own home, a supported living setting, or within their community. Through our Continuing Care framework across Hertfordshire and Essex, we build personalised care packages with health and social care partners, from part-time support to intensive round-the-clock care.
CQC-registered
Continuing Care framework across Hertfordshire and Essex
Complex Care
Who we support
- Learning disabilities and autism
- Mental health needs and behaviours that may challenge
- Physical disabilities and neurological conditions, including acquired brain injuries
- Epilepsy and other complex or changing health conditions
Every referral is assessed individually, since people with the same diagnosis can have very different needs and preferences.
Complex Care
How we work
Step 01
An initial conversation to understand the person’s circumstances
Step 02
A full, person-centred assessment, including relevant care plans and professional input
Step 03
A personalised care plan, with staff trained and assessed for competence before working independently
We aim for a consistent team who build real understanding of the person over time, and we take a positive approach to risk — asking not just what could go wrong, but what someone stands to gain, and how we can support them to do it safely.
Compassion Plus
Make a referral or ask a question
For families or professionals — we’re happy to talk through an individual situation.