Live-In Care: FAQs
The questions families ask us most.
CQC-registered
Hertfordshire and surrounding areas
Day and night support
What is Live-in Care?
A trained care professional lives in your home and provides personalised support based on your assessed needs and preferred routines, so you can stay in familiar surroundings rather than moving into residential care.
Who is it suitable for?
People who want to remain at home but need regular daily support — including those with dementia, a learning disability, physical disability, or complex or changing needs. We assess each person individually to confirm it’s the right option.
Will I stay in control of my routine?
Yes. You decide how you spend your day. Your care professional is there to support you, not take over.
Will I have the same care professional?
We aim for consistency through a small, carefully matched team working on an agreed rota, so your main care professional can take breaks while you still receive familiar, consistent support.
How are care professionals matched?
We consider your care needs alongside personality, interests, communication style and any cultural or lifestyle preferences, and involve you in the matching process wherever possible.
What accommodation do they need?
A private bedroom, plus reasonable access to bathroom and kitchen facilities. We’ll discuss the specifics during assessment.
Do they get breaks?
Yes — regular breaks and rest are built into every care plan, with additional cover arranged if needed.
Does it include overnight support?
Occasional, agreed overnight support can be included, but a care professional needs proper sleep to provide safe care during the day. If you need frequent overnight support, we’ll discuss waking-night cover instead.
What's the difference between Live-in Care and 24-hour care?
Live-in Care is one professional living in your home with planned breaks and rest. 24-hour care usually involves several staff working shifts so someone is awake and available at all times. We’ll help you work out which fits your needs.
Can it support couples?
Yes. Each person is assessed individually, with care plans reflecting their separate needs, so couples can continue living together.
Can it support complex needs, dementia or short-term recovery?
Yes — our teams are trained to support complex and changing needs, dementia, and short-term needs such as recovery after a hospital stay, respite for a family carer, or extra support during a transition.
Can my family stay involved, and can I keep my pet?
Yes to both, with your consent. Families can contribute to care planning and reviews, and pets are considered as part of the assessment and matching process.
How much does it cost, and how quickly can it start?
Cost depends on your individual needs and the level of support required — we’ll set this out clearly after assessment. Timing depends on the complexity of your needs and staff availability; for urgent situations, talk to us and we’ll see what’s possible.
How do I arrange it?
Contact our team for an informal, confidential conversation. If you’d like to proceed, we’ll carry out a full assessment, build your care plan, match you with a care professional and agree when to start.
Compassion Plus
Still have questions?
Call or email — we’re happy to talk it through.